Terms of service
Draft for legal review. A lawyer reads these terms before launch, and they may change.
These terms are between your business and Roque Ventures Corp., which runs Reactivation Agent. You accept them when you tick the box at sign-up. They are written for any service business, clinics included.
What you get
Reactivation Agent reads the customer list you give it, finds who is due back for each service you offer, and drafts a text for each of them. Nothing is sent until you approve it. On a plan that includes new leads, it answers the leads you switch on and hands them to your team.
Prices
A Canadian business pays in Canadian dollars. A US business pays the same numbers in US dollars.
- The Report: CA$29 (US$29 in the US), once. Start a monthly plan within 7 days and the 29 comes off your first month.
- Past clients: CA$149 a month (US$149).
- Both: CA$249 a month (US$249).
- Both with booking: CA$349 a month (US$349).
- Done for you: quoted in writing, in US dollars.
Each monthly plan includes credits that texts, emails and calls spend. Past them, extras are 6 cents a credit, billed after the month, and never past the limit you set.
Paying, refunds and cancelling
- Month to month. No setup fee, no contract term.
- You pay for the first month when you start a plan. Your month starts the day your texting number is live, and renews monthly after that.
- Your first month is refunded on request within 30 days of paying it. Email us; no reason needed.
- Cancel any time by emailing us. Nothing more is charged, texting stops, and the month you paid for is not refunded after those first 30 days.
- If a payment fails, texts wait until it is paid.
Your list and your texts
- Your business owns its customer list. We use it only to run Reactivation Agent for you. We never sell it, share it for marketing, or text your customers for anyone else.
- You approve every text before it goes. You approve your follow-ups once, and every text drawn from them; change them and they wait for your approval again.
- You only give us people you have a relationship with and may contact under the law where you and they are. You don’t buy, rent or scrape lists.
- Anyone who replies STOP gets no more texts from your number. You can’t override it.
- For a clinic, a text is a check-in on the patient’s last visit, with your own booking link. It never names a treatment or a practitioner, and it never offers a discount.
- Email us and we delete your customer lists within 30 days of your request. We keep your sign-in, settings, payment records and STOP requests.
Our part
We keep the service running and your data safe as the privacy page describes. We email you before a change to these terms or to your price takes effect.
Limits
Reactivation Agent drafts and sends texts; it doesn’t promise bookings or revenue. The Report’s figures are estimates from your own list. Our liability to you is limited to what you paid us in the 3 months before the claim, except where the law doesn’t allow a limit.
We may suspend texting for a business that sends texts these terms don’t allow, and we tell you why.
The law that applies
These terms are governed by the laws of Ontario and of Canada that apply there.
To ask about anything on this page, cancel, or ask for a refund, email us.